Terms and Conditions
Please read these terms of use carefully before using the Aesthetidocs website, mobile app, or online appointment booking platform (the site) – your use of the site is subject to these terms.
The site is operated by Aesthetidocs Limited (Aesthetidocs, we, our or us) of Lockview House, 49 Lockview Road, Belfast, Northern Ireland, BT9 5FJ.
By using our site, you confirm that you accept these terms and that you agree to comply with them. If you do not agree to them, you must not use our site.
Our site is a service operated by us to facilitate the arranging and managing of bookings with aesthetic treatment clinics. These terms only apply to the booking management process. You may be subject to additional terms and conditions with your treating clinic or practitioner which govern your relationship with them and any services they provide to you.
When you use our site, you will be providing us with personal data about you. You can see how we use personal data by going to our privacy policy www.aesthetidocs.com/privacy
Authorization to use the site
Subject to your compliance with these terms, you may access or use the site solely for the purpose of arranging, managing, and paying for bookings with clinics or practitioners offering aesthetic treatment services.
You must not access or use the site except as permitted by these terms. In particular, you must not and must not permit any other person to:
- Pretend that you are, or that you represent, someone else, or impersonate any other individual or entity when using the site.
- Resell, assign, transfer, distribute or provide others with access to the site or any of our materials.
- Copy, modify, frame, repost, publicly perform or display, sell, reproduce, distribute, or create derivative works of the site.
- Use the site to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted.
- Use the site in any way that damages, interferes with or interrupts the availability of the site.
- Introduce malicious programs into our hardware and software or our hardware, software and services which are integrated and operate together, including our networks, including viruses, worms, trojan horses and e-mail bombs.
- Reveal your account password to others or allow others to use your account.
- Use the site to carry out security breaches or disruptions of a network. Security breaches include accessing data where you are not the intended recipient or logging into a server or account that you are not expressly authorised to access or corrupting any data (including network sniffing/monitoring, pinged floods, packet spoofing, denial of service and forged routing information for malicious purposes).
- Use any program/script/command, or send messages of any kind, with the intent to interfere with, or disable, any person’s use of the site.
- Send any unsolicited messages through or to users of the site or to send any form of harassment via email, or any other form of messaging, whether through language, frequency, or size of messages or use the site in breach of any person’s privacy (such as by way of identity theft or “phishing”).
Any non-compliance by you with these terms shall give us the right to suspend provision of the site to you and access to your account, and to terminate our relationship with you without liability.
Reservation of rights
Aesthetidocs and its licensors each own and retain their respective rights in and to all logos, company names, marks, trademarks, copyrights, trade secrets, know-how, patents and patent applications that are used or embodied in or otherwise related to the site. Aesthetidocs grants no rights or licenses (implied, by estoppel, or otherwise) whatsoever to you under these terms.
Information provided to us
You are solely responsible for all data, information and other content, that you upload, post, or otherwise provide or store in connection with or relating to the site.
By providing us any information through the site, you grant Aesthetidocs a worldwide, non- exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable and transferable license to use, modify, reproduce, distribute, display, publish and perform that information in connection with the site. Aesthetidocs may remove or disable any information provided by you at any time for any reason, or for no reason at all.
You agree that we may share any information provided by you with the treating clinic or practitioner with whom you are seeking to make or have made an appointment.
Your commitments
You represent and warrant to Aesthetidocs that your activity on the site does not and will not violate, infringe, or misappropriate any third party’s copyright, trademark, right of privacy or publicity, or other personal or proprietary right.
You represent and warrant that all information you provide to us through the site is complete, accurate and not misleading. You must ensure that you promptly provide us with any updates or changes to any information previously provided to us.
Disclaimer
THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITH ALL ERRORS AND DEFECTS AND WITHOUT ANY WARRANTIES OF ANY KIND, AND AESTHETIDOCS EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, AND ANY REPRESENTATIONS OR WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE OR USAGE OF TRADE. YOU ACKNOWLEDGE THAT AESTHETIDOCS DOES NOT WARRANT THAT YOUR ACCESS OR USE OR BOTH OF THE SITE AND ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE, AND AESTHETIDOCS DOES NOT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SITE AND ITS CONTENT. NO INFORMATION, ADVICE OR SERVICES OBTAINED BY YOU FROM AESTHETIDOCS OR THROUGH THE SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE T&Cs AND YOU SHOULD NOT RELY ON THE SITE AND THE GENERAL CONTENT ALONE AS THE BASIS FOR ANY DECISIONS.
NOTHING ON THIS SITE CONSTITUTES MEDICAL ADVICE, AND YOU SHOULD ALWAYS SEEK ADVICE FROM A QUALIFIED MEDICAL PRACTITIONER AS APPROPRIATE.
Liability
AESTHETIDOCS WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS OR THE LIKE) ARISING OUT OF OR RELATING TO THIS SITE, INCLUDING WITHOUT LIMITATION, YOUR USE OR INABILITY TO USE THE SITE, SITE, MATCHING SERVICES, CONTENT, PROPRIETARY INFORMATION, OR ANY INTERRUPTION OR DISRUPTION OF SUCH USE, EVEN IF AESTHETIDOCS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION (WHETHER IN CONTRACT, TORT, BREACH OF WARRANTY OR OTHERWISE). THE AGGREGATE LIABILITY OF AESTHETIDOCS WITH REGARD TO THESE TERMS WILL IN NO EVENT EXCEED £50.
Updates to the terms
Aesthetidocs reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason; (2) to modify or change the site, or any portion of the site, for any reason; and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Aesthetidocs reserves the right, at its sole discretion, to change or modify portions of these terms at any time. Your continued use of the site after the date any such changes become effective constitutes your acceptance of the new or revised terms.
Jurisdiction
These terms shall be governed by and interpreted according to the law of Northern Ireland and all disputes arising under these terms (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Northern Irish courts.
Terms & Conditions- Please read the following in full before booking an appointment. By booking an appointment you are agreeing to be bound by the following terms and conditions:
1. All appointments must be booked online via the booking portal. They can no longer be booked in clinic. You must legally provide the correct details as these are a form of medical record. Please double check you have provided your FULL name, DOB, address and correct medical history. Providing false information or omitting relevant health details is a criminal offence.
2. Please do not use your booking portal to make an appointment for anyone else. The booking portal is linked to your clinic medical records and a seperate one is required for each patient. You will need your own individual email address to make an appointment.
3. A deposit is taken for all bookings (except complimentary reviews). You will be prompted to pay the deposit with your card details on booking. Your card details are taken securely and not shared with the clinic. Alternatively, if you contact the clinic a secure payment link can be sent- no booking is secured until this deposit is paid.
4. Booking deposits are strictly not refundable under any circumstances- this covers the fees the clinic is charged for registering new patients, card transaction fees etc. The booking deposit is deducted from the final cost of your treatment or consultation on the day. Please do not book an appointment if you are not happy with these terms. This is the same terms imposed by most medical aesthetic clinics across NI.
5. Booking deposits are strictly non-refundable, but if you cancel or reschedule your appointment 72 hours or more in advance it can be transferred to another appointment at another time, a maximum of once.
6. You can cancel and reschedule appointments upto 72 hours before the appointment via the booking portal or via the link in your original confirmation email.
7. If an appointment is cancelled or rescheduled within 72 hours of the appointment, or you fail to attend your appointment, the booking deposit is forefeit to cover the doctor's time in clinic. A new deposit will be required for any further bookings. Due to the medical nature of these appointments they can not be reallocated at short notice.
8. If you are unable to cancel or amend your appointment online, please email hello@drvictoriani.com. We can not take any cancellations or amendments via social media, whatsapp, or text.
9.Please remove any makeup thoroughly before your aesthetic treatment appointment. This reduces the risk of any infection or local reaction.
10.Please complete your medical questionnaire thoroughly and honestly. This information helps us determine your suitability for treatment. Omitting relevant medical details may result in your appointment being cancelled on the day, and your deposit will not be refunded if you are found unsuitable for treatment due to undisclosed information. Your safety is our priority – thank you for helping us protect it.
11. A consultation is highly recommended before starting any new aesthetic treatment or when moving to a new provider. For facial dermal filler treatments, an in-person consultation is mandatory- you will not be treated on this day. You will have a cooling-off period in which you can decide to proceed. Consultation fees are redeemable against treatment within 3 months. Beyond 3 months a new consultation will be required. These fees are non-refundable if you do not proceed with treatment, as they cover the clinician’s time and medical advice.
12. Please remember: aesthetic treatments are medical procedures, not beauty treatments. We use only prescription-grade products, delivered by a highly qualified and experienced medical doctor, in a clinical environment. Pricing reflects this. Accepted payment methods: card, bank transfer, or cash. Receipts provided.
13. If you have needle phobia, require additional time, or would like a specific product, please let us know in advance so we can best accommodate your needs.
14. Due to space and safety, we cannot allow guests in the treatment room.
15. No one under 18 is permitted in the clinic due to insurance restrictions.
16. We cannot offer advice or consultations to any guests attending with you. If they are interested in treatment, please ask them to book their own appointment.
17. Please allow extra time for travel and parking. Aim to arrive 10 minutes early to relax before treatment, which can reduce side effects such as bruising. If you are late, we may be unable to complete your treatment on the day and have to reschedule or amend your treatment plan. Your deposit will be forfeited if we have to reschedule due to late arrival.
18. We strive to run on time, but in rare cases where a patient experiences a medical issue (e.g. fainting), we may need to extend our care to them. We appreciate your understanding and patience in such circumstances.
19. Before any aesthetic or skin treatment or services are provided, we have to take photos for your confidential clinical record. These are not for social media or online use. These are only for confidential patient records. There is no exception to this as it is a medico-legal requirement.
We always try to be fair and know life happens; however, there are no exceptions to the above terms as the clinic encurs charges for each patient from the point of booking. Please do not ask us to waiver any of the above, as refusal often offends.
We welcome your feedback – it helps us continue to provide the highest level of care.
📧 Email us at: hello@drvictoriani.com
Thank you for trusting us with your care.
We look forward to welcoming you to the clinic.
Warm regards,
Dr. Victoria & The Team